About Us

 Thank you for visiting YourCichlidStore.com.  

We have been in business at our warehouse location for over 13 years now.  We are affiliated with YourFishStore.com.  Due to the high demand of cichlid that comes through YourFishStore.com we have a dedicated team that specializes and handle the cichlid orders. 

Since our opening, we have carried a very large assortment of freshwater cichlids. All aquarium livestock are hand-picked, carefully screened for size and exceptional color, quality, and health by our expert hobbyists.

We can provide you with the fish that you have been looking for. If you do not see it on our page, please don't hesitate to ask.

Arrive Alive Guarantee: All orders come with a 100% live arrival guarantee, plus free email support directly to our cichlid specialist!

Shipping Days: Orders ship out Wednesday for Thursday Am Arrival to you.  

Shipping Method: FedEx Priority AM

Care and Packaging: Our primary concern is the health and safety of your fish.  To achieve this standard, we professionally package all aquatic life in the best materials and use the most direct and reliable shipping method which is FedEx Overnight.

Our fish comes from distributors who have already acclimated the fish to aquarium conditions after arrival from around the world.  Fish are then hand-picked and prepared for shipment to you.  Fish are packaged in properly conditioned saltwater with correct pH levels in heavy-duty poly bags to cushion and protect.  Each bag is filled with oxygen for optimal conditions and secured by a professional bag sealing technology.  The water and airtight bags are then housed in Styrofoam coolers along with a heat or ice pack, as seasonal conditions dictate. 

Tracking Your Order: To track your order simply click on the tracking number link provided in the shipping email from FedEx to locate your package.

Order cancellations: You may cancel your order, provided we have not yet processed it for shipping.  You will receive a refund for eligible canceled orders, less a 20% restocking fee.  Order cancellation requests must be sent by email.  We will respond promptly to let you know where we are in the process and if the order is eligible for cancellation.  

Shipping Cost:  Everything on our website is FREE Shipping with NO Minimum.

 

VERY IMPORTANT: If YCS deem that your order is not in an excellent condition to ship out OR if there are weather concerns (Too Cold, Too Hot, Holiday Traffic, Etc.) we will return your money back to you.

**The order can always be placed again when the weather breaks or we get better condition livestock. We return the funds because it typically takes 2-3 days to transfer back over to your account. We do not want to hold your money until the following week's shipment cycle. **